quality property management
Rental Administration
collecting rent and rent reviews
We monitor your tenants payments and remind them to pay when they are not on time. We use a sliding scale of responses.
- Text message
- Email reminder
- Phone call
- 14 day notice letter
- Tribunal application for arrears
We don't bother you unless we think the tenant may have larger problems and we are taking the more serious measures. That ensures you have some warning that your cash flow may be impacted until we can collect what you are owed.
Rent increases are now restricted by law to once per year, so we review the level of your rents annually. We also monitor closely the rental trends for each size of rental. This means that if it looks like rents are going to take a leap upwards we will delay the increase until the best time to maximise your rental income.
Advertising
We will create a great advertisement to most effectively entice the best prospective tenant. We will write it up honestly, but of course emphasising its best qualities. Photos and video will be used to show off your property's features and amenities so that tenants will see just what they can expect from living in your property.
Inspections
We conduct inspections every 3 months as standard and as required by most insurance companies. You will receive by email a detailed inspection report showing the condition of your property and bringing up any issues which need addressing.
During the inspection we will be looking out for potential problems which we can deal with before they become more costly. For example: Old water cylinders have a habit of springing leaks (always in a weekend it seem) and do need replacing after 20 years before they cause a flood and even greater expense. In addition we are also carrying out various compliance tests such as checking if the smoke alarms are working.
rates and statements
We aim to pay the fixed portion of your water rates around July each year when Watercare bills for them (upon request). Watercare can then bill the tenants directly for water rates and follow up on tenants for late payments. We will follow up if they fail to get payment.
After the last working day of each month we email to you a monthly statement itemising your rental income and outgoings. We have some flexibility in the format of these statement so let us know if you have any particular requirements. For landlords with large portfolios we can send statements per property or amalgamated for ease of administration.
We also provide real time access to your tenancy and owner information through an online client portal supplied by our software provider.
Dealing with problems
on the job 24/7
Repairs & Maintenance are a critical part of a Property Managers responsibilities. We will respond to any maintenance requests or sudden problems and arrange for repair work. Our tenants have around the clock access to us, even if a problem should arise in the middle of the night. This reassures the tenant as well as you, the investor, that we are looking after your property 24 hours a day, 7 days a week.
Experience
We know property management.
...and we know people. With Vogue you can be sure that your property is being cared for.
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