Problems & Repairs

Buildings always need Repairs & Maintenance

If you have a problem.

This information has been provided to assist you to rectify the matter in the shortest possible time. Many problems can be fixed by you by following a few simple steps on How to Fix Common Problems. In general the property manager is responsible for keeping the property in good condition and fit for the tenant to live in.The tenant is responsible for looking after the property and keeping it clean and undamaged. The property manager generally carries out any repairs or organises someone to do so. The tenant should not carry out the repairs without permission.

If your problem is that you are behind in your rent payments then check out our information on rent arrears.

If your problem is with your property manager then we have a complaints system to deal with it. Please click here for more information.

Emergency Repairs.

If an emergency arises outside of normal business hours, please call us on our mobiles. We will discuss with you the issue at hand before determining whether the emergency must be attended to immediately, or can wait until the next working day. Keep trying our other contact numbers if you don't get through. Please don't leave a message, but txt and call again soon after. We need to deal with emergencies quickly.

We consider the following to be an emergency:
1. Burst or broken water pipes.
2. Blocked or broken toilet- However if you have a second toilet that is functioning, please report this problem during business hours and use the second toilet (unless it is leaking).
3. Serious roof leak or gas leak.
4. A fire on the premises.
5. Dangerous electrical fault.
6. Flooding or leaking water damage.
7. Hot water service failure - please note that if this service fails at the beginning of a weekend or long weekend we accept this will need to be fixed as soon as possible. However, we ask that if a hot water service fails on a week night or the day before business hours resume, we ask that this be reported as a normal maintenance item. Once reported, we will place urgency on the matter.
8. A failure or breakdown of the gas, electricity or water supply to the premises.
9. A failure or breakdown of any essential service on the premises for hot water, cooking, heating or laundering.
10. Any fault or damage that causes the premises to be unsafe or not secure.
11. Fault or damage likely to injure a person, damage property or unduly inconvenience a resident of premises.

Please contact your property manager by phone (not txt) to discuss any emergency repairs